Knowledge Base

Changing email settings in Outlook Express

This article is about changing email settings in Outlook Express.

In addition, you can find answers to the most frequently asked questions in the FAQ section at the bottom.


Changing your email account’s user name and password

ImageiconImage 1. Click the Tools menu, and then select Accounts.
ImageiconImage 2. Click the Mail tab, select the email account, and then click Properties.
ImageiconImage 3. In the Properties window, click the Servers tab, and then change the user name and password in the Incoming Mail Server section.

Note: The new password you’ve entered in your Outlook Express should comply with the email password you’ve set up in your Toolkit. To find your email account’s password, log in to your Toolkit, and then click Email setup on the My Service menu. You’ll find the password by clicking your email address on the Active email address list.

When you’re finished, click OK to save the settings, and then click Close in the Internet Accounts window.

Leaving a copy of messages on server

This setting is only available when you set up your email account as a POP3 account.

ImageiconImage 1. Follow step 1 and 2 in the Changing your email account’s user name and password section above to open the Properties window, and then click the Advance tab.
ImageiconImage 2. In the Delivery section, select Leave a copy of messages on server.

  • Child option 1: Remove from server after X day(s)
    If you select this option and specify a number of days, your emails will be kept on the Ilisys mail server for the specified days, and then get deleted.
  • Child option 2: Remove from server when deleted from ‘Deleted Items’
    If you select this option, your emails will be kept on server indefinitely until you delete them in your Outlook Express and purge the emails from the Deleted Items box. Note that if you don’t purge the emails from the Deleted Items box, the emails will still be kept on the server.

If you don’t select either of the child options, all your emails will be kept in you mailbox on the mail server indefinitely. When your mailbox exceeds your storage limit, it’ll incur extra charges. See the FAQ below for how to clear emails from the mail server.

When you’re finished, click OK.

Changing email signatures

ImageiconImage 1. Click the Tools menu, and then select Options.
ImageiconImage 2. Click the Signatures tab, select an existing signature, and then edit the details in the Edit Signature field.
– or –
If you don’t have an existing signature, click New to create one, and then enter your signature in the Edit Signature field.

Note: If you have multiple email accounts and multiple signatures, click Advanced to assign the signatures to the relevant email accounts.

When you’re finished, click OK.

FAQ

Can I change my account type from POP3 to IMAP or vice versa?

For your existing email accounts, you can’t change their account type. You have to create a new account with a different account type.

If I have too many emails left on the mail server, how do I delete them?

You can log in to your webmail (webmail.ilisys.com.au) to delete the accumulated emails. This will clear the emails from the mail server. Remember to delete the emails from the deleted item box in the webmail, otherwise your account’s storage usage will remain unchanged.

How do I change my name in an email account?

You need to follow step 1 and 2 in the Changing your email account’s user name and password section to open the Properties window, and then change your name in the General tab.

Can I get my email recipients to reply to a different email address?

Yes, you can. You need to follow step 1 and 2 in the Changing your email account’s user name and password section to open the Properties window, and then enter your preferred reply email address in the Reply address field in the General tab.