This article will show you how to look up a customer account in Parallels
- You will need to already be logged into the relevant brand or wholesale portal.
1. Once logged into the brand, click on the “Billing/New Orders” icon at the top right
2. Once in PBA, you will have a variety of search options. Choose the most relevant option, enter in the details you have and click the Find button.
3. Choose the account you would like to open.
4. You will now be in the account overview.
How to login as the customer
Occasionally you will want to login as the customer into their Control Panel. To do this, follow the above steps and click on “to Control Panel”
This will open the customers Control Panel for you.
Complete. You can now access and login to a customers account.