Knowledge Base

Reseller Billing Mechanics

This article describes the statement cycle for resellers and how included credit and credit top-up works.

  • Any accounts created after January 2015 will use the statement cycle described in this article
  • Accounts created prior to January 2015 will be changed to begin using the following billing mechanics, you will be notified by email when your account has been changed over
  • If you are unsure of your current billing arrangements, please email reseller support
Statement Cycle Description Billing Date Due Date Auto Renewal Grace Period
Reseller
Subscription
Payment for reseller subscription Generated 14 days before subscription expirationAccount statement day is normally the day of the month the reseller service was ordered On subscription expiration date. 14 days before expiration date Subscription Grace Period:
1 daySubscription will be suspended after Grace PeriodSubscription Hold Period:
30 daysService will be terminated after Hold Period
Consolidated
Invoice
Consolidated invoice for all customers servicesServices provisioned under customer accounts Generated on ‘Next Billing Date’ on VAR subscription*This is normally the same day of the month the reseller subscription was ordered 14 days after ‘Next Billing Date’ on VAR subscription* Payment will be attempted on the ‘Next Billing Date’ of the VAR subscription*Credit Card attached to account needs to be set to Auto-Renew Subscription Grace Period: 15 daysSubscription(s) will be suspended after Grace PeriodSubscription Hold Period:
16 daysSubscription(s) will be terminated after Hold Period
Personal Sales Order & Renewal Order Fees Charges for new orders and renewals of services directly under reseller account (not under a customer account) Any subscriptions directly under a reseller account will be on their own statement cycle, based on when the initial order was placed On subscription expiration date. Payment will be attempted on the expiration date of the subscriptionCredit Card needs to be set to Auto-Renew Subscription Grace Period: 15 daysSubscription(s) will be suspended after Grace PeriodSubscription Hold Period:
16 daysSubscription(s) will be terminated after Hold Period

* The next billing date of your VAR subscription can be found in your reseller control panel:

1.Log in to PBA (my.uber.com.au)
2.Customer CP (top right hand corner)
3.Under ‘Account’ click ‘Subscriptions’
4.Click ‘VAR Reseller’

5.You ‘Next Billing Date’ will be listed

Checking Your Reseller Credit Status & Credit Limit

 

The credit limit applied to your account controls the value of customer’s services which can be ordered or renewed within a given month.

If the value of customer services exceeds your credit limit then new orders and renewals will enter ‘Waiting for Payment’ status.

These orders will not provision unless you ‘top-up’ your account, or your credit limit is adjusted (upon request, email Reseller Support)

To avoid new sales orders, renewals or upgrades failing to provision due to insufficient credit in your account, you are able to allow for automatic top-up once your reseller balance reaches the threshold that you have configured.

 

1. Log in to your reseller account (my.uber.com.au)

2. Click Billing/New Orders from the top right corner

3. Click Customer CP (top right hand corner)

4. Click the Account tab

5. Click My Reseller Status

 

my reseller status

 

My Reseller Status Overview

 

myResellerStatus3

1. Current Activities

This is the period since the last invoice for your customer’s services was generated and todays date.

2. Current Balance

Displays the amount owing from previous invoices, in this example $570.03 is owing from a previous invoice.

3. Not Invoiced Purchases

This is the total of customer sales, renewal and upgrade orders which have been completed during the billing period which are yet to be invoiced.

4. Payments Processed through Provider

This option is unavailable.

5. Available Credit Limit

The credit limit which has been applied to your account

6. Available Balance

The value of services which can still be ordered by your customers in a billing period. This is a sum of Current Balance, Not Invoiced Purchases, and Available Credit Limit.

7. Available Balance TopUp Threshold

Configuring this option allows automatic payment when your Available Balance as a reseller reaches the value specified in this field. This will allow any customer orders to process and not stall due to their being insufficient reseller balance to process the order.

8. Auto TopUp Amount

Configuring this option will allow for an automatic payment to be made once the ‘Available Balance Threshold’ has been met. This will increase your available balance and allow any customers sales, renewal or upgrade orders to complete.

Post a Comment