This article will explain why a cPanel or Plesk subscription fails to provision and the steps to take to remedy the problem.
- You must have access to the Parallels Customer Control Panel (CCP).
- This article relates to the Value Added Reseller program and not to retail customers.
Why an account may not provision
An account will fail to provision if no resources are allocated to the subscription. Through the reseller control panel in Parallels Business Automation it is possible to place an order without any resources.
If an order has been placed without resources you may see one of two errors:
How do I check if my subscription has resources?
You can confirm that the subscription does not have resources by checking in the customer control panel or the reseller control panel.
In the customer control panel navigate to Account -> Subscriptions -> Select the shared hosting subscription -> Click the Resources tab.
As you can see in the example below, this subscription does not have any plan associated with it. To remedy the problem click Upgrade Resources Limits and proceed through the checkout to choose a plan.
To check if a subscription has been allocated resources in the reseller control panel, locate the subscription in PBA (Billing / New Orders), and select the Resources tab. Below is an example of a subscription that has not been allocated a plan:
To upgrade the resources via the reseller control panel, check the box next to the plan you wish to order, the click the Upgrade Resource Limits button. On the next page check the box again, the plan an order for 1 units and click Next. Continue to follow the prompts to finalise the upgrade order.
After the upgrade order is placed it may take up to 10 minutes for the resources to be applied to the subscription but in most cases it will be completed in less than a minute.
My subscription has resources, why am I seeing an error?
If you have only recently ordered the subscription or upgraded the subscriptions resources it may take up to 10 minutes for the service to be upgraded. If you continue to see this error please submit a support request by clicking the Help & Support tab in your customer control panel.