Knowledge Base

Migration to The Console – FAQ

You may have recently received notification that your website and email has been migrated to a new platform.  As such the way you manage your services with us has changed.

You will now be able to manage hosting using our powerful control panel, The Console. Your website and email will be hosted in a world class Australian data centre, using state of the art cloud technology.

 

Email

The good news is that you won’t have to move your emails yourself. The only thing you’ll need to do is update the settings in your mail client. Please see below for an overview of the changes to make. If you are unsure of how to adjust any of these settings, please refer to one of our detailed guides

Setting up a new email account

If you’re setting up an email account instead of modifying an existing one, please click here to be taken to our email client setup guides.

Username

In the past, you may have just used your mail alias in the username field. If your email address was harrison@example.com, you will have just used harrison as the username. You will now need to update your username field to your full email address, for example: harrison@example.com.

Server Settings

Incoming Mail Server

For a POP connection please use pop.example.com as your incoming mail server.
For an IMAP connection please use imap.example.com as your incoming mail server.

Incoming Port Numbers

POP: Please use 110 as your incoming port for a NON-SSL connection or use 995 as your incoming port for an SSL connection.
IMAP: Please use 143 as your incoming port for a NON-SSL connection or use 993 as your incoming port for an SSL connection.

Outgoing Mail Server

Please use smtp.example.com as your outgoing mail server.

Outgoing Port Numbers

Please use 587 as your outgoing port for a NON-SSL connection or use 465 as your outgoing port for an SSL connection.

Note: Please replace example.com with your own domain name

Authentication

Please enable authentication on your outgoing mail server. Use the same username and password for this setting. If you are unsure of how to do this, please follow the steps provided above to ensure that authentication has been enabled on your mail client.

After completing all of the above steps, (including enabling authentication) and your email still isn’t working, please reset your mailbox password. This should fix up any remaining issues. If you’re unsure of how to do this, please see this article. If you’re still struggling to get email flowing again, please contact our support team using the details at the bottom of this page.

IMAP Users – Viewing All Folders

If you have previously connected to your mailbox using the IMAP protocol, you may notice that not all of your folders are displaying in your mail client. To fix this, please follow the instructions below:

  1. Login to your mailbox via webmail. If you’re unsure how to do this, check this article.
  2. Click on the gear icon in the top right corner of the screen.
  3. Click on Settings.
  4. Click on Email.
  5. Scroll down and click on Change Subscription.
  6. Click on the arrow next to Inbox, this will make the sub-folders visible.
  7. You should see another Inbox folder in the expanded list of sub-folders. Click on the arrow next to it.
  8. You should see some additional sub-folders without ticked boxes next to them. Please tick each of these boxes.
  9. Click Save.

 

Websites

Your website (and database if you have one) will have been automatically migrated, and you will not need to do anything. If you notice any issues, please do not hesitate to contact us using the details provided at the bottom of this article. Below you will find assistance on some of the most commonly experienced issues.

Log into The Console
To manage your new hosting plan using The Console please use the following steps:

  1. Log into your Account
  2. Within the Overview tab, locate the domain you want to edit from your list of domains
  3. Click the ‘Manage’ button next to your domain name
  4. Now you’re inside the domain level login and can manage your hosting service
  5. Select ‘zone manager’ from the left hand side menu navigation

You will now see a list of DNS records for all services. If you contact your DNS provider, you will be able to replace the existing records with the new ones that you require.

For more information please refer to this article. Hosting Overview

Reset my password

Logging into The Console follows a similar method as logging into your old hosting plan. If you have forgotten your login details for The Console. Head over to Forgotten Account Password and follow the prompts to reset your password. For more details please refer to the following article: Log into The Console

 

DNS

FTP Details

Please take a look at the Upload and download files via FTP article for detailed instructions on using FTP with our new hosting.

If your domain name is not registered with NetRegistry then you will have to manually update to our new nameservers. Please contact your domain registrar and provide them with the following nameservers:

  • ns1.netregistry.net
  • ns2.netregistry.net
  • ns3.netregistry.net

Please refer to the following article for more detailed information on Modifying domains name servers or DNS records.

New DNS records

If you host your domain name on third party nameservers, you will need to contact your DNS host to update some records. The changes you need to make to your Zone File will vary depending on what services you are using Netregistry for – Email, Website or both.
For your convenience, we’ve included the records you’ll need to use our new mail servers below:

HOST NAME TTL TYPE PRIORITY TARGET
[yourdomain.com] 3600 MX 10 mx3.netregistry.net.
[yourdomain.com] 3600 MX 20 mx2.netregistry.net.
pop3 3600 CNAME NA pop3.netregistry.net.
webmail 3600 CNAME NA webmail.netregistry.net.
imap 3600 CNAME NA imap.netregistry.net.
smtp 3600 CNAME NA smtp.netregistry.net.
pop 3600 CNAME NA pop3.netregistry.net.
mail 3600 CNAME NA pop3.netregistry.net.

The specific records you will need for your website can be found by logging into The Console. Please use the following steps to find them:

  1. Log into The Console
  2. Under Manage Services, click View Webhosting Services
  3. On the next page, click on the domain name’s Hosting product
  4. On the next page, click Manage Service
  5. Now you’re inside The Console you can manage your hosting
  6. Click on Zone Manager

You will now see a list of DNS records for all services. If you contact your DNS provider, you will be able to replace the existing records with the new ones that you require.

I’m still having trouble fixing my emails & website – what now?
If you can’t find the answer using our Support Centre, please call customer service on 1800 242 425 or email our expert team at uber.migrations@netregistry.com.au and we will be happy to help.

I currently manage my website redirection services through your Domain Management System and can’t find them in The Console – Where can I find these in The Console?
As the DNS and redirection services which you have configured in our Domain Management System have been migrated into The Console, you don’t need to worry about setting up all of your web redirects again as we’ve already done that for you. As The Console handles some redirection services a little differently to the Domain Management System, if you cannot locate any of your redirects within your new Console account, please contact our Customer Service teams as some changes will need to be made from our end for any URL Redirected Subdomains that you may have.